Salary: £30,000 - 35,000 per year Requirements: Bachelors degree in computer science, information systems, or equivalent real-world work experience 3 years of experience supporting Microsoft desktop users in a helpdesk/networking support role Good knowledge of Oracle Database structures and Reporting Proficient in Microsoft O365 Suite, Call Centre unity desired Knowledge and Experience of VOIP Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support) Active Directory Management, Cloud (Azure) and On-Prem Desktop and Laptop security encryption for Mac and PC Strong customer service attitude Solid communication skills Organized with efficient time management skills Strong attention to detail Ability to work interdepartmentally Strong critical thinking and problem-solving capabilities Responsibilities: Provide on-site IT support to the local user base Assist in delivering assigned projects within time and budget Manage multiple and changing priorities daily Coordinate with third parties to troubleshoot issues Describe and reinforce skills to provide exceptional service Provide technical assistance and guidance to business partners Configure, install, monitor, and maintain client desktop software and hardware Support the mobile workforce Take responsibility for own work and support others in accomplishing their work Create, modify, and disable or delete user accounts with the correct security groups in a hybrid environment Take ownership of IT tickets in the ticketing system and work through them accordingly Perform other duties as assigned Technologies: Active Directory Azure Cloud Hardware Support LAN Mobile Network Oracle Security Unity Office 365 GameDev More: We are a dynamic organization located in Fordingbridge SP6, dedicated to providing top-notch IT support. Our Technical Support Analyst plays a vital role in our IT operations division, ensuring our technical needs are met efficiently and effectively. We offer a competitive salary of up to £35k depending on experience and provide a supportive team-oriented environment. Join us Monday through Friday as we work together to deliver exceptional service. last updated 19 week of 2026