Salary: £54,000 - 63,000 per year Requirements: Strong expertise in Oracle Identity Manager and identity management implementation. Proven experience in vulnerability assessment and penetration testing (VAPT). Solid understanding of service level agreements (SLAs) and quality compliance frameworks. Strong analytical skills with experience in performance and trend analysis. Excellent communication skills with the ability to engage effectively with stakeholders. Experience working in support and operations environments, handling escalations and incidents. Ability to document processes clearly and contribute to knowledge sharing initiatives. Relevant certifications in Oracle Identity Management or VAPT methodologies are desirable. Responsibilities: Ensuring timely resolution of escalated incidents in line with SLAs and quality standards. Supporting and optimising Oracle Identity Manager within operational environments. Conducting vulnerability assessments and penetration testing (VAPT) to identify and mitigate risks. Performing root cause analysis and trend analysis to drive service improvements. Developing and maintaining standard operating procedures (SOPs) and technical documentation. Mentoring team members and promoting knowledge sharing across the function. Validating change implementation plans and ensuring compliance with operational controls. Supporting capacity planning and resource optimisation initiatives. Engaging with customers and stakeholders to communicate issues and ensure satisfaction. Preparing and presenting detailed reports and insights to business stakeholders. Technologies: Support Oracle IAM More: We are currently recruiting for multiple roles within a growing support and operations function centered around Identity and Access Management/Oracle Identity Manager. These roles offer the opportunity to work in a fast-paced, service-driven environment in Glasgow (Hybrid), supporting critical systems, resolving escalations, and driving operational excellence across the organization. Our team is dedicated to maintaining high levels of customer satisfaction and continuous improvement in all processes. last updated 13 week of 2026