As a Majestic Trainee Manager you will embark on a 12‑month development programme that will give you a detailed understanding and experience of all operational, service and leadership standards expected to prepare you for a future role as a Majestic Store Manager.
Responsibilities
* Drive store performance by maximising sales opportunities.
* Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
* Deliver exceptional market‑leading customer service to drive business growth through customer loyalty and repeat purchases.
* Offer VIP concierge service by actively contacting customers with updates on products and tastings.
* Sell the story, not the discount, and share your passion for product with customers through an in‑depth knowledge of the range, managing a tasting events programme and executing an enticing tasting counter.
* Take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
* Take accountability and pride for the physical appearance and maintenance of the store, both internally and externally.
* Participate in all operational tasks to establish a thorough understanding of day‑to‑day operations, including delivering wine to customers, merchandising stock deliveries and calling valued customers to drive sales opportunities.
* Continuously identify opportunities to improve operational running of the store.
* Remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
* Take ownership of your own development, utilising the support and resources available.
* Be an example of Majestic's Ways of Working and a source of support for more junior team members, feeding back to the Store Manager as appropriate.
Key Criteria / Qualifications
* Driving requirement: Operating a company van is a core part of this role.
* Full UK manual driver’s licence held for a minimum of 12 months, with no more than 6 penalty points.
* Full flexibility to work weekends is essential.
* Experience working as part of a team in a fast‑paced, target‑driven retail or hospitality environment.
* Ability to deliver exceptional customer experience and service to every single customer.
* Prioritise and strategically problem‑solve in high‑pressure environments.
* Self‑motivated, able to thrive when working alone and as part of a team.
* A can‑do attitude with a passion for seeing problems through to solutions.
* Adaptable and resilient to meet the ever‑changing demands of the business.
* Excellent communication and time‑management skills.
* Wine knowledge is beneficial but a passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
Commitment & Location
Type: Permanent Contract
Commitment: 44 hours per week (including weekend shifts)
Location flexibility: Must be willing and flexible to travel and support surrounding stores as needed.
Benefits
* Competitive salary and performance bonus.
* Up to 20% staff discount.
* Career development opportunities and internal career progression supported by in‑house training schemes.
* Fantastic incentives that take you around the world to explore different vineyards.
* Contributory company pension plan.
* Life assurance worth 2 times your annual salary.
* Uniform provided.
* 29 days holiday, including public and bank holidays.
* Invites to wine tasting events.
* Access to Retail Trust rewards, including instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, discounts of up to 30%, and free counselling and support phone line.
* Company maternity, paternity and adoption leave after 26 weeks.
* Long‑service rewards.
* Company sick‑pay scheme.
Training & Development
Full training provided for the first 3 months, with continued support throughout your career with Majestic Wine.
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