Application Deadline:
30 May 2025
Department:
Customer Service and Distribution
Location:
Shap Blue Quarry & Asphalt Plant, Cumbria
Description
We are looking for a dependable and knowledgeable Distribution Coordinator to support our processing operations at Shap Blue Quarry. As our next Distribution Coordinator, you’ll be the first point of contact for all entries to the site, providing excellent customer service both in person and by telephone, whilst placing the highest importance on our standards of excellence in Health, Safety, and Environmental Management.
From liaising with our client base, Sales Managers, operational teams, and haulage partners, to coordinating product deliveries, each day offers new challenges.
Key Responsibilities
1. Coordinate with logistics and dispatch teams to ensure accurate and timely deliveries
2. Handle customer enquiries related to orders, product availability, pricing, and delivery timelines
3. Maintain updated records of customer interactions, orders, and transactions
4. Provide support for account management, including billing queries and documentation
5. Communicate effectively with production and management teams regarding orders and outgoing products
6. Relay customer feedback efficiently across relevant teams, maintaining high customer satisfaction
7. Monitor orders and distribution while building strong, professional relationships with regular customers
8. Ensure compliance with health, safety, and environmental policies in all customer-related processes
Do you offer...?
* Knowledge of the Construction & Transport industries (not essential)
* Experience in transport planning and knowledge of road haulage (not essential)
* A hard-working approach with a can-do attitude
* Ability to manage competing deadlines & anticipate problems and solutions
* Effective communication and exceptional customer service skills
* Excellent attention to detail and good computer skills
Benefits
* A tailored, competitive salary
* Company Pension Scheme
* 25 days annual leave, plus bank holidays
* Share Saver Scheme
* Company Life Assurance Scheme
* Access to our employee benefits platform, offering discounts on various high street shops and brands
* Opportunities for learning and career progression
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