Lead Change & Release Manager (23-month Fixed Term Contract) Salary : (c£52,750 - £56,500 in London; Outside London c£49,000 - £52,750 Pension : Civil Service Pension with an employer contribution of 28.97% Job Type : Full-time, Fixed Term (23 Months) Business Area : Enterprise Service Management Working Pattern : Full-time An exciting new opportunity has become available to join a leading UK Service Change Team working within the public sector to lead the management of service changes to ensure seamless integration of Business & IT Services with minimal impact on customers. This role is integral in managing raised changes/releases into production, collaborating with senior management across Enterprise Service Management, Business units, and suppliers. Day-to-day of the role: Oversee changes/releases into production, ensuring they are implemented with control and rigour. Work with the Transformation Programme to deploy transition releases effectively. Operationalise defined processes and tooling for Change and Release management. Post-Transformation, continue to control new or changed services, which may be scheduled or result from an incident, requiring rigorous assessment following industry best practices. Utilize strong analytical skills to evaluate service impacts and make informed decisions swiftly. Contribute to the development of best practices and drive continual improvement within the organization. Required Skills & Qualifications: Proven leadership experience as a change/release manager in a multi-supplier outsourced model. Strong background in managing service transitions, creating documentation, and adhering to industry best practices. Experience leading ITIL Change/Release Service Management and establishing processes. ITIL 3 or 4 Foundation certification. Excellent communication skills with the ability to influence and set expectations with senior stakeholders. Proficient in planning, organizational, and problem-solving skills with a structured and methodical approach. Understanding of Lean, Agile, and DevOps principles within a service-centric delivery model. Knowledge of ServiceNow, particularly the Release/Change modules, or willingness to upskill. Benefits: Competitive salary with a Civil Service pension with an average employer contribution of 28.97%. Flexible hybrid working options and a 9-day fortnight scheme. Generous annual leave starting at 25 days, increasing to 30 days. Performance-related variable pay bonus. Enhanced maternity, paternity, adoption, and shared parental leave. Opportunities for learning and development tailored to your role. A culture that encourages inclusion and diversity. To apply for the Change/Release Manager position, please submit your updated CV to be considered immediately.