About Our Client
My client is a well-established and respected business within the Industry, delivering high-quality products and solutions to a diverse customer base. The company is committed to commercial excellence, strong customer partnerships, and operational efficiency, working collaboratively across sales, manufacturing, and operational teams. With a focus on performance, accountability, and continuous improvement.
Job Description
Key Responsibilities
* Customer Engagement: Build and maintain strong relationships with existing and targeted new customers through regular communication via phone, email, in-person, and video meetings.
* Strategic Account Management: Develop and execute tailored account plans to drive growth, deepen customer partnerships, and increase understanding of customer markets and requirements.
* Sales Planning & Growth: Plan and implement strategic sales initiatives aligned with annual financial targets, identifying opportunities for upselling and cross-selling across product ranges.
* Pricing & Commercial Management: Manage customer pricing, ensuring margins, profitability, and P&L targets are achieved and maintained.
* Contracts & Negotiation: Lead and support contract renewals, negotiate commercial agreements, and close deals to maximize account value and profitability.
* Issue Resolution & Customer Advocacy: Proactively manage and resolve customer issues by collaborating with internal teams and acting as the voice of the customer within the business.
* Collaboration & Stakeholder Management: Work closely with internal teams including Sales, Factory, and key business stakeholders to ensure seamless customer management and continuous business improvement.
* Team Support & Development: Provide guidance and support to junior team members, promoting best practices in account management and professional development.
* Travel & Industry Engagement: Travel as required to meet customers, attend trade shows, and visit factories across the group to strengthen relationships and gain operational insight
The Successful Applicant
* Experience managaing major national retail accounts
* Ideally experience within homewares or soft furnishings
* Desirable - Spanish
What\'s on Offer
* Competitive salary plus benefits
If you are passionate about sales and building strong client relationships, apply now to take the next step in your career as an Account Manager!
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