Counter Fraud Injury Claims Handler Make a meaningful impact by protecting genuine customers and claimants while managing suspicious third-party claims in line with our Counter Fraud Strategy. Join a collaborative, supportive counter‑fraud community where you’ll share insights, coach others and continue developing your expertise. Hybrid working: 80% home / 20% office, aligned to our Bristol or York Regional Service Centre. About the roleAs a Counter Fraud Injury Claims Handler, you'll protect what matters and make a meaningful impact in a collaborative team focused on delivering fair, effective outcomes, while helping combat fraud. In this role, you’ll manage a portfolio of suspicious third-party injury claims, applying strong claims handling expertise alongside investigation strategies, relevant legislation/case law and counter‑fraud systems and intelligence to progress claims confidently and reach balanced decisions. You’ll build strong relationships with internal colleagues, external stakeholders and the NFU Mutual agency network, communicating clearly to keep all parties appropriately informed, while also coaching and sharing insight to uplift fraud awareness across the wider team. You’ll manage a varied portfolio of third party claims across all Injury lines of business, delivering timely and fair outcomes in line with NFU Mutual’s Claims Philosophy, regulatory standards and your delegated authority. You’ll balance high‑quality service with careful indemnity spend, ensuring claimants and customers experience clarity, fairness and professionalism throughout. A key part of the role involves supporting wider fraud awareness. You’ll share insights, coach others, help raise fraud detection standards and contribute to one‑off projects where needed. Internally this role is known as