Holiday Home Sales Administrator (Maternity Cover until October 2027)
Overview
Are you ready to be part of something truly special?
Following a phenomenal first year of trading, Unity Holidays
is continuing to build on strong foundations to deliver the best Owner and
Guest experience in the industry across our holiday park and holiday home
ownership operations.
At Unity Holidays, we are committed to recruiting
individuals who are not only passionate about people and exceptional service
delivery, but who also thrive from working as part of an effective and
collaborative team.
Our Holiday Home Sales operation plays a vital role in
delivering an exceptional ownership journey, and we are looking for a highly
organised and detail-focused Holiday Home Sales Administrator to support the
smooth, compliant and professional running of the department.
This role is the operational control centre of the Holiday
Home Sales function - ensuring sales processes, stock control, compliance,
finance administration and owner onboarding are managed accurately from enquiry
through to handover and beyond.
We want every Unity Holidays team member to have the best
teammates, so together we can build experiences where our core value of
Togetherness truly shines through.
We know without doubt that an industry-leading experience
starts with our team. We set high standards of excellence and will champion
your Growth through training, confidence and learning - and we’ll always
celebrate a job well done.
About You
* You’ll
be highly organised, structured and confident managing multiple tasks and
priorities in a fast-paced environment.
* You’ll
take pride in accuracy, administration and ensuring processes are
completed to a high standard every time.
* You’ll
be confident working with systems, documentation and data, with strong
attention to detail and the ability to identify discrepancies quickly.
* You’ll
understand the importance of compliance, professionalism and
confidentiality when handling documentation and financial information.
* You’ll
enjoy supporting both customers and colleagues, helping create a smooth
and positive ownership experience from sign-up through to handover.
* You’ll
be proactive, calm under pressure and capable of working independently
whilst remaining a collaborative part of the wider team.
* You’ll
communicate professionally and confidently with Owners, Guests and
internal teams across the business.
* You’ll
take ownership of your workload and thrive from delivering structure,
organisation and operational excellence.
As this role is heavily owner-facing, you’ll also be
approachable, welcoming and represent Unity Holidays positively at all times.
Essential Requirements
* Previous
administration experience within a fast-paced environment
* Strong
organisational and time management skills
* Excellent
attention to detail and accuracy
* Confident
using systems, Microsoft Office and digital documentation
* Ability
to manage multiple priorities and meet deadlines
* Professional
communication and customer service skills
* Ability
to work independently and use initiative
* Strong
awareness of confidentiality and compliance responsibilities
* A
team player who demonstrates kindness, collaboration and professionalism
Key Responsibilities
Sales Process & Administration
* Support
the smooth running of the Holiday Home Sales operation through accurate
administration and system management
* Prepare,
process and maintain all sales documentation and records
* Ensure
contracts and paperwork are completed accurately and signed correctly
* Track
the progress of holiday home sales from sign-up through to completion
* Support
the wider sales team with operational administration and coordination
Stock & Pitch Management
* Ensure
all holiday home stock is accurately recorded on systems with the correct
location, pricing and status
* Manage
stock movements and ensure system updates reflect operational reality
* Carry
out regular stock checks and reconcile discrepancies
* Ensure
pitch availability and siting information is maintained accurately
* Support
the management of siting sheets and stock allocation processes
Compliance & Financial Administration
* Ensure
all sales files are compliant, complete and audit-ready
* Support
finance and FCA compliance processes in line with company requirements
* Maintain
accurate finance, insurance and sales documentation
* Process
deposits and payments accurately onto systems
* Work
closely with Finance teams to support reconciliation processes
* Maintain
secure digital and physical filing in line with GDPR requirements
Handover & Owner Experience
* Coordinate
owner welcome meetings and holiday home handovers
* Prepare
all documentation required for handover appointments
* Ensure
all monies, documents and compliance checks are completed prior to key
release
* Support
a smooth transition from Sales to the Owners Team
* Log
aftersales requirements and ensure information is handed over accurately
Coordination & Operational Support
* Liaise
with internal departments including Maintenance, Owners, Finance and
Operations to support holiday home readiness
* Ensure
units are fully prepared ahead of handover
* Monitor
outstanding actions and proactively resolve issues
* Maintain
an organised, professional and welcoming sales office environment
* Support
the wider team during busy operational periods
Hours of Work
Flexibility will be required in line with the operational
needs of the business, and peak trading periods where
required. But full time weekend cover is essential.
What We Offer
* A
supportive team environment in a beautiful resort location
* 25%
off Food & Drink for you, your friends & family and 50% when on
shift
* Team
recognition schemes including our monthly and annual “Unity Champion”
awards
* Holiday
discounts across all Unity Holidays parks
* Free
use of leisure facilities such as our pools & gym
* Employee
Assistance Programme providing support on financial, health & legal
matters
* Opportunities
for career progression within a fresh and growing company
* Training
and development opportunities that are delivered by both internal and
external trainers to ensure you always get the best
* Coming
in Summer 2026 - Stream. A broad financial wellbeing platform that
includes access to UK wide discounts and access to your wages early
About Unity Holidays
Unity Holidays is committed to creating unforgettable
experiences for our Owners and Guests, driven by a passionate team who work
together to deliver excellence every day.