Quality Support Officer: Point of Care Testing and Qpoint EQAS
We are looking for a motivated Quality Support Officer (Band 5) to join our POCT and Qpoint EQAS team within BSPS. This role supports high-quality service delivery by assisting with data analysis, quality management, POCT device support, and Qpoint EQA activities across multiple sites. You will work closely with the Band 7 Coordinator and wider team to maintain safe, compliant and efficient services. This developmental post offers valuable experience in POCT, EQA, ISO standards and service improvement. Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Main duties of the job
* Collate, analyse and report POCT and Qpoint performance and quality data.
* Support audits, manage non-conformities, and assist with corrective and preventive actions (including RCA).
* Maintain and update policies, SOPs and document control processes.
* Assist with incident, complaint and accident investigations and produce reports.
* Support POCT equipment maintenance, troubleshooting and first-line technical issue resolution.
* Contribute to preparation, validation and processing of Qpoint EQA circulation materials.
* Extract, manage and analyse complex datasets; produce dashboards and performance reports.
* Ensure compliance with ISO accreditation standards and quality assurance requirements.
* Provide administrative support, including meeting attendance, communication with users, and minute-taking.
* Work collaboratively across BSPS sites to ensure consistent, safe and efficient service delivery.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme.
We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Job responsibilities
For further detailed information related to this role, please refer to attached JD and Person Specification.
Person Specification
Experience
* Previous experience of laboratory/point of care testing environments
* In depth understanding of the principles of EQA
* Experience with ISO standards for POCT/EQA
* Experience with databases, POCcelerator or POCT middleware.
* Documented POCT experience.
* Experience with validation, verification and QC procedures for POCT analysers.
* Experience managing device evaluations in varied environments.
Skills & Knowledge
* Technical proficiency
* Ability to work under pressure to changing deadlines
* Teamworking ability and self-motivation
* Good coordination and manual dexterity
* Effective communication and presentation skills.
* Ability to identify risks and propose solutions.
* Evidence of planning, delivering and monitoring projects or services.
* Adaptability and willingness to embrace change.
* Understanding of clinical pathways
* Leadership skills and ability to influence others.
* Knowledge of IT networking and electronic audit trails for POCT devices.
Qualifications
* BSc degree or equivalent
* Working towards (or committed to) completion of a Registration Portfolio
* HCPC registration
* ECDL or equivalent IT qualification.
* Evidence of CPD.
Special Requirements
* Ability to travel independently across all BSPS sites (including lone working at weekends).
* Participation in the weekend and Bank Holiday rota.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£32,602 to £39,686 a per annum incl HCAS
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