Customer Care Coordinator
Office Working full time: Worcester
Temp to Perm position
Pay rate: £12.21 per hour
Working Hours: 41.5 hours a week - Monday-Friday with alternating weekend work days.
2 x weeks - 7am to 4pm
Then following 2 x week - 1pm to 10pm
(Repeat)
DBS Check to be conducted if successful
As a Customer Care Coordinator, you will be the first point of contact for clients accessing the service, handling calls from service users, family members, and healthcare professionals. You will ensure that service users' queries are handled in accordance with their support plan. If you have the desire and passion to provide excellent customer service, this may be the role for you!
Customer Care Coordinator - Duties & Responsibilities:
* Respond promptly to incoming calls, providing excellent customer service and updating care records as necessary to ensure the welfare of service users
* Efficiently mobilise responder/emergency services when appropriate
* Conduct scheduled outbound service user calls as required to ensure their wellbeing
* Provide care, support, and coordination in accordance with co-produced plans, reassuring users
* Build rapport and establish relationships with service users, gaining an understanding of their needs to ensure they are well-informed and engaged
* Prioritise alerts and notifications, providing proactive and reactive support and following appropriate escalation pathways
* Distribute relevant clinical information for timely equipment and service delivery
* Report equipment repairs and requirements to the relevant Service Centre
Customer Care Coordinator - Skills and Requirements:
* Previous experience in a telephone-based customer service/customer care role
* Excellent communication skills and telephone manner
* Ability to quickly adapt to service user/customer needs and communicate in a caring and respectful manner
* Strong organisational skills and experience with detailed process and record keeping
* Proficient in Microsoft Office and previous experience with in-house systems.
If you are available immediately and happy to start on a temporary contract, apply today!
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