Overview
We are looking for highly motivated individuals to join NHS Lanarkshire’s Digital Services as part of a bold transformation in health and care. With significant new investment and commitment to delivering the NHS Lanarkshire Digital Strategy (2023-2028), we are expanding our team to drive innovation, develop digital infrastructure across the Board, and improve outcomes for patients and staff. Roles available across Digital Operations, Transformation and Strategy & Governance Teams to drive service improvement across NHS Lanarkshire’s Acute, Community, and Corporate Services. If you are interested in our new roles, please contact the hiring manager for more information. We look forward to hearing from you!
The Role
To improve the operation of the support function within eHealth through the appropriate management of IT incidents and service requests within the NHSL organisation. To develop and co-ordinate incident response and management process in conjunction with eHealth service managers to improve incident performance across the department. To develop and implement a range of departmental incident response processes including training for eHealth staff and communication material for the wider organisation. To provide advice and support to eHealth staff and the wider organisation, in conjunction with the Problem Manager, contributing to the improvement of overall incident performance through the investigation and analysis of incident management process developing a cycle of continuous improvement in this area.
Why NHS Lanarkshire
Join Team Lanarkshire and help put the patient at the heart of everything we do. NHS Lanarkshire serves a population of 655,000 across rural and urban communities in both North and South Lanarkshire. It comprises Acute Services, Corporate & Property & Support Services, and North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services.
What we'll need you to bring
The post holder will work with a range of IT equipment including:
* Desktop and Laptop Computers
* Mobile Devices
* Printers
* Peripheral Devices e.g. Scanners, bar code readers
The post holder as a process leader will have a responsibility for the maintenance and daily operational performance of this complex equipment ensuring that it’s operating effectively for all staff.
* The post holder will be required to use a PC with advanced keyboard skills and printer as part of their daily duties.
* The post holder is expected to have a knowledge of IT hardware in respect of desktop PC and Printer and server equipment.
* The post holder is required to use a mobile phone.
* The post requires that the holder has knowledge of basic electrical safety rules.
Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
Contract type
* Permanent
* Full time
* 37 hours
Location and Working Pattern
This role will be based in Digital Operations within Kirklands - NHSL Headquarters. Applicants shortlisted for interview may be considered for similar vacancies in alternative locations.
How to find out more / contact
Please contact Derek Agnew, Application Manager (Clinical Support & Regional/National) on agnewd@nhs.scot. For enquiries regarding the application form or recruitment process, please contact Adnan Saddique, Recruitment Administrator on Adnan.saddique@lanarkshire.scot.nhs.uk. Remember to include the job title and reference number in your email.
Benefits
* A minimum of 27 days annual leave increasing with length of service
* A minimum of 8 days of public holidays
* Membership of NHS Pension Scheme, with life insurance benefits
* Paid sick leave increasing with length of service
* Occupational health services
* Employee counselling services
* Work-life Balance policies and procedures
Additional Information for Applicants
* Posts close at midnight on the indicated date. If there is high interest, the advert may close earlier.
* Help to complete an application on Jobtrain: https://www.careers.nhs.scot/how-to-apply/application-process/
* Check your e-mail regularly (including junk/spam folders) and your Jobtrain account for updates.
* Use Google Chrome or Microsoft Edge when using Jobtrain.
* Once submitted, you will be unable to amend the application.
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on skills and experience.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Hospitals and Health Care
Note: This refined description preserves the core information about responsibilities and requirements while improving structure and readability.
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