Watergate Bay Hotel – a place to take your
hospitality career to new heights. With a team that values connection,
flexibility, variety, and challenge, we're all about making a meaningful impact
on our guest’s holiday. Our three core values - We Care, We Notice, We Change –
show what it means to work for a hotel which goes above and beyond for our team
and guests. At Watergate Bay, we don't just provide a place for our guests to
rest their heads - we create memorable experiences that they'll remember for a
lifetime.
Does helping others have the holiday they deserve bring you
happiness? Do you love seeing guests smile because of the effort you’ve made?
Can you spot problems a mile off and work fast to resolve them? Then you could
be the House Host we’re looking for.
An unforgettable holiday experience amidst two miles of
sand, sea air and surf, Watergate Bay Hotel offers a modern take on a beach
break. For our guests, how their stay makes them feel is crucial; cared about,
looked after, welcome. It’s the heart and soul of our ‘ski resort on a beach’
concept, made possible by the people on our team. That’s where you come in…
The role:
We need attentive, outgoing individuals with a can-do attitude to make guests
feel at home, from first impression on the phone to final goodbye at the end of
their stay.
You’ll embody the spirit of Watergate Bay with your friendly
welcome, effortless charm and seamless efficiency. And you’ll get a unique
insight into all aspects of a busy, award-winning hotel – working both behind
the scenes in our brand-new head office and across front desk for the hotel,
swim club and beach lofts. This balance of customer service and office life
brings the best of both worlds, boosts your skillset and ensures working days
are never dull.
Guests will remember you for underpinning the happiness that
shaped their holiday, and you’ll thrive on it – while taking the next step up
the ladder of your hospitality career.
Please note this role will be a mixture of shifts working
five days out of seven to include weekends and bank holidays.
What your days could look like:
* Assist
with all aspects of a guest’s stay, from booking meals and treatments to
helping with luggage and dealing with any queries or concerns.
* Go
above and beyond guest expectations to provide a welcoming positive and
comfortable experience, whether in person, over the phone or through other
forms of communication.
* Check
guests in and out.
* Take
room service orders and deliver to guests’ rooms.
* Spot
when guests might need help and be on hand to offer it.
* Understand
everything involved in being a Host at Watergate Bay, from knowing the
hotel inside out, to being fully fluent in all policies, systems and
procedures so any guest query can be addressed the moment it’s made.
* Lend
a sympathetic ear if there are any complaints, record and handle them if
you can or escalate to your House Manager.
* Complete
daily tasks quickly and efficiently, exactly when they are needed.
* Act
in accordance with Health & Safety laws.
* Keep
public spaces clean and tidy.
* Be
an active and engaged member of the team and always carry out duties to
assist in the smooth running of the hotel as requested by your line
manager.
* Always
live and breathe the Watergate Bay Hotel brand.
Job skills & requirements:
* Meticulous
attention to detail. Whether it’s pre-arrival, or in house, you’ll notice
when a guest needs help with something – sometimes before they do.
* Previous
experience of using property management systems.
* Basic
knowledge of Microsoft Office, Word, Excel and Outlook.
* Previous
front of house experience.
* Previous
F&B experience.
* First
Aid qualification.
* Current
Enhanced DBS.
* Good
communicator.
* Experience
of hotel computer systems
* Adept
at prioritising and time management.
* Administrative
skills.
* Basic
IT skills.
What we can offer in return:
* A
relaxed, professional place to work in a beautiful location – at one of
the UK’s most striking beaches
* A
welcoming team of likeminds, eager to support and encourage each other
* Excellent
career prospects in an ever-expanding organisation
* Special
rates for you and your friends and family to stay at the hotel
* Team
discounts on treatments in Swim Club
* Discounts
for you and your friends and family at our restaurants: Zacry’s, The Beach
Hut and Living Space Restaurants.
* Team
discount at our Cubs coffeeshops
* Team
discounts at Shop on the Beach and other partner businesses
* Free
surf lessons, surfboards and wetsuits hire from Wavehunters
* Team
social events throughout the year
* Team
assistance scheme – a dedicated helpline for support & advice on
topics from mental health through to managing your finances
From discounted stays to training and development
opportunities, we're all about helping our team achieve their personal and
professional goals. Located on the sunny, sandy, Cornish coast, you'll never be
short on inspiration. Working at Watergate Bay Hotel isn't just a job - it's a
transformative career opportunity. Apply now and join us in creating memorable
experiences that our guests and team remember for a lifetime.