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Customer Support Representative 18 Month FTC, Gosport
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Client:
Standard Aero
Location:
Gosport, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
176f5c03ffbf
Job Views:
4
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
Build an Aviation Career You’re Proud Of
Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you’ll be set up for success.
Key responsibilities and duties but not limited to:
* Develop and manage Customer relationships, increasing Customer satisfaction and delivering a responsive and effective communication process;
* Accurately prepare and process customer transactions such as quotations, purchase orders, rentals, cost estimates, invoicing and calculation of relevant gross profit margins and other financially based analysis as required.
* Review information on estimates and invoices with the CPM;
* Work with finance department in setting up and managing customer accounts in the ERP system;
* Communicate with operations and management regarding customer issues, needs and concerns;
* Ensure all Cycle Zeros are accurately completed prior to induction of product;
* Receive and process customer and intercompany purchase orders;
* Monitor warranty payments from OEM’s and prepare journal entries as required (product applicable);
* Drive advance delivery of Customer supplied documentation (log book, log cards, PO’s) to support immediate engine function and forecast anticipated shop visits by Customer by engine serial number (product applicable);
* Customise the production plan and project plans in close liaison with production, engineering and logistic support. Update the ERP system as required to ensure all plans on track and accurate;
* Create, update and maintain all relevant reports and KPIs as required;
* Manage time effectively, meet personal goals and work effectively with other members of the team and business;
* Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software;
* Follow company policies and procedures and where necessary create procedures;
* Answer incoming calls and provide front line support;
* Create and maintain a coherent filing system;
* Willing to work flexible hours as required;
* Present a professional image at all times to customers (internal and external).
* Attend and participate in all meetings as necessary;
* Active participation in operational improvement activities and projects as applicable;
* Cover and support other CSRs within the team (irrelevant of product).
* Perform all other duties as needed to ensure departmental efficiencies.
Core:
* Good interpersonal/communication skills – both written and verbal.
* Adept at building effective working relationships to benefit Customer needs.
* Strong financial acumen both in terminology and processes.
* Follow and write processes and procedures.
* Self motivated and able to prioritise and manage own workload.
* Meet the Company’s health screening and surveillance requirements.
* Full understanding of financial terminology and processes.
* Strong planning, organizational, analytical and problem solving skills.
* Experience working in a culturally diverse environment with a demonstrated experience sensitivity to other cultural norms and practices.
* Responsible for observing and reporting any issues or concerns in support of the company-wide Quality Management Systems (QMS), Environmental Management Systems (EMS), Safety Management Systems (SMS) and all Export Control & Compliance Policies.
* experience.
* Full Driving Licence would be required.
* Ability to work flexible hours.
* Willingness to travel within UK and internationally where required.
* Working in an office setting, spending extended periods of time sitting at a computer.
* Knowledge of products/engines/propellers/accessories in respective business.
* Experience of using ERP systems or similar enterprise resource planning tool.
Organisational Relationships:
* Working directly with CPM, OEMs, Sales, Commercial, Operations, Engineering, Supply Chain and Procurement.
* Actively contribute in other functional areas not directly related to Customer Services. Operations, Technical, Quality and Material.
* Work effectively with colleagues and other internal departments.
Professional Qualifications/Education and Training:
* Customer administrative Role Microsoft Computer skills to a high level of competency Financial acumen; prior experience or formal training
* Degree
Experience:
This should detail the type of experience that would be relevant to the role in order to help demonstrate competency.
* Customer Administrative Experience
* Computer skills at a high level of competency especially in Excel and Word
Benefits that make life better:
* 206 hours annual leave per year for employees working 37 hours per week, plus 8 public holidays
* YuLife wellbeing services, including 24/7 virtual GP service, Employee Assistance Program, personalised online fitness programs, and many more!
* Bonus opportunities
* Generous paid sick leave
* Life assurance cover
* Salary sacrifice cycle to work scheme
* Onsite gym at both the Fleetlands and Almondbank sites
* Electric Vehicle Scheme
* Seasonal flu jabs administered on site each year by Bupa
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 02/06/2025 by TN United Kingdom
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