Job Description
Permanent | £30,000 (Negotiable)Location: Felixstowe
Are you an experienced Customer Service professional with a passion for building strong client relationships and ensuring exceptional service delivery? Reed is delighted to be supporting a leading organisation in the logistics and intermodal transport sector in their search for a committed Customer Services Advisor to join their growing Commercial team.
This is a fantastic opportunity to take ownership of a varied customer portfolio, manage day-to-day service requirements, and play a key role in maximising business performance across multiple operational platforms.
The Role
As a Customer Services Advisor, you will act as the main point of contact for non-contract customers, ensuring a seamless interface between the business, internal departments, and external clients. Your role will include:
Key Responsibilities
* Managing and processing all customer bookings within agreed standards and timescales
* Building strong working relationships across internal teams and with customers
* Proactively identifying opportunities to maximise revenue, utilisation, and business growth
* Coordinating daily service requirements and advising customers on available options
* Liaising with commercial and operational teams to meet customer expectations
* Producing daily/weekly performance reports
* Ensuring accurate invoicing and supporting the reduction of admin from booking to billing
* Maintaining data integrity across internal and customer systems
* Supporting KPI performance across rail, road, and terminal operations
* Upholding professional communication and high levels of customer care at all times
About You
The ideal candidate will bring strong industry knowledge and a proactive, solutions-focused approach.
Skills & Experience
* Experience within logistics, transport or intermodal operations (advantageous)
* Understanding of train planning, wagon/loco availability, and movement restrictions (desirable)
* Confident using Microsoft Office applications
* Strong communication and relationship-building skills
* Ability to identify commercial opportunities and support business growth
* Comfortable working collaboratively across departments
Personal Competencies
* Takes accountability for results
* Challenges the status quo to drive continuous improvement
* Strong safety awareness
* Flexible and adaptable to changing priorities
* Committed to personal development and feedback
Why Apply?
* Competitive salary of £30,000 (negotiable depending on experience)
* Opportunity to join a respected organisation within a highly specialised industry
* Varied, dynamic role with real scope to influence customer satisfaction and business performance
* Supportive team culture with ongoing development opportunities