Overview
Project Manager - End-to-End Process Improvement at Allianz Partners. The End-to-End (E2E) Process Improvement (PI) Project Manager is placed within our operations division and reports to the Travel E2E PI Manager. This role is at the forefront of Allianz Partners operational transformation; reshaping and optimizing service delivery through continuous process improvement and digitalization initiatives. This position involves designing initiatives and project managing their implementations for the TRAVEL LoB. The role collaborates across departments, fosters a culture of change, and ensures the successful adoption of automation/digitalization and other non-digital PI solutions. It is pivotal in driving operational excellence, leveraging data analytics, and aligning technology with organizational targets.
Important: Please provide your CV in English, otherwise your application will not be considered.
What You Will Do
* Strategy Implementation: Implement E2E PI strategy for the Operations department for TRAVEL LoB in alignment with organizational targets of Allianz Partners.
* Technology Evolution: Evaluate and integrate latest automation and digitalization technologies for customer journey and process automation in alignment with Allianz technical experts.
* Process/ Customer Journey Optimization: Leverage the existing Global Customer Journeys and Processes and implement them for TRAVEL LoB to maximize productivity and customer satisfaction in all processes, taking into consideration other LoB process evolutions.
* Data Analytics: Utilize data analytics and process mining tools to gain insights into the customer journey, customer experience and process performance and identify areas for improvement to support data-driven decision-making.
* Innovation: Encourage a culture of innovation within the Operations department, fostering creative solutions and continuous improvement through all available and new means of technical and organizational instruments. Support key-users in their requests for process evolutions.
* Cross-Functional Collaboration: Collaborate with multiple departments to ensure seamless integration of target journey, target processes, and all operations projects across the organization.
* Change Management: Drive change management initiatives to facilitate the smooth adoption of target journey and target processes within Travel Operations.
* Performance Metrics: Implement and monitor KPIs related to target journey and target process transformation, providing regular reports to leadership and supporting monitoring and evaluation of initiatives implemented.
* Training and Development: Provide train-the-trainer programs to enhance Contact Center/Omni-channel skills and knowledge of the Operations teams.
* Customer Experience: Focus on enhancing the overall customer experience through digital and non-digital initiatives, ensuring that operations processes meet customer expectations.
* Risk Management: Identify and reduce potential risks associated with operational processes transformation by implementing measures to safeguard operations.
* Regulatory Compliance: Ensure that customer journey and processes implemented in the Operations department comply with relevant AZ Group, industry regulations and standards.
* Business requirements/Operations projects: Ensure timely and high-quality implementation of defined operations projects across TRAVEL LoB.
What You Will Bring / Key Qualifications
* Related service delivery OPS experience in TRAVEL.
* Providing increased effectiveness and credibility in solutions designed.
* Experience deploying technology/digital related solutions.
* Detail oriented; ability to understand and incorporate complex operational and technical constraints.
* Ability to produce clear documentation incorporating multiple stakeholders and integrating process mapping concepts.
* Affinity with numbers and impact quantification, converting abstract time reductions into precise minutes, FTE and monetary values.
* Ability to follow market trends on technology capabilities and creatively incorporate them into use case designs.
* Ability to communicate at both high and detailed levels to adapt to stakeholders’ seniority.
What We Offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower and support personal and professional development, offering a variety of courses and targeted development programs in a global environment where international mobility and career progression are encouraged. Caring for health and wellbeing is a key priority, with Work Well programs providing peace of mind and flexibility for better work-life balance.
84703 | Project Management | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. We are committed to an inclusive workplace and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, sexual orientation or other protected characteristics where local laws apply. Join us and care for tomorrow.
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Project Management and Information Technology
* Industries: Financial Services and Insurance
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