Overview
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Aberystwyth Branch
We are recruiting Customer Service colleagues, working 21 hours per week with a starting salary of £24,500 pro-rata, made up of a base salary of £24,000 pro-rata plus £500 flexible benefit.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping with a cash transaction, aiding with technology in the banking hall, transacting over the phone or protecting customers against fraud and scams, you’ll face a variety of challenges.
What you’ll do
* Acting as the first point of contact for customers in branch or over the phone
* Assisting with day-to-day transactions, queries and servicing
* Answering customer calls into our contact centre
* Building relationships and finding solutions
* Developing knowledge of services and products to help customers
* Identifying new ways to improve the customer experience
What you’ll bring
* Proven ability to deliver outstanding customer service either from a face-to-face or telephony background
* The ability to communicate effectively with customers to understand their needs
* Right to work in the UK
Nice to have
* Desire to go above and beyond for customers
* Effective teamwork with a flexible, can-do approach
* Openness to a broad range of activities
* Ability to grow, adapt and change with business needs
What you need to know
* Part-time permanent branch-based role, 21 hours across Monday to Saturday, 8:00am – 6:00pm
* Based in Aberystwyth Branch
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and develop talent through our Simple, Personal, and Fair values.
How we’ll reward you
Salary and benefits are prorated for part-time roles. Details below:
* Starting salary of £24,000 pro-rata plus £500 annual cash allowance for benefits
* 25 days’ holiday plus bank holidays (rises to 26 days after 5 years)
* Discretionary performance-related annual bonus
* Voluntary healthcare benefits at discounted rates
* Free access to digital health services, wellbeing apps, and online classes
* Company pension contributions and potential additional employer contributions
* Support for charitable giving and community partnerships
* Share plans and employee discounts
* Staff versions of Santander products with no fees
Benefits
Learn more about our benefits and family-friendly policies.
Right to work in the UK
Every individual must have the right to work in the UK to commence employment with Santander. If you require a working visa/permit, this will not influence our decision, but if you do not have the right to work, Santander will withdraw any conditional offer.
What to do next
If this role interests you, please apply. For accessibility or recruitment process assistance, contact resourcing@santander.co.uk.
Additional information
We welcome applications with the understanding that relocation packages may not be available. Santander will pay mandatory visa fees if required; you may be liable for personal immigration costs.
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