We are looking for an experienced and customer focused IT Support Technician to join our clients team and provide high quality technical support to both remote and office-based colleagues, based in Allscott, near Telford This is a varied, hands-on role supporting day-to-day IT operations across multiple sites, ensuring our users have the tools and support they need to work effectively. Salary & Benefits: Salary up to £30,000/pa Benefits: Full Induction and training, Annual Bonus Scheme, 33 days holiday including bank holidays, Enhanced Contributory Company Pension, Private Medical Cover (including dependants with 50% company contributions), Life Assurance, plus much more! Key Responsibilities: * Provide IT support to remote and office based users, resolving daily technical issues and faults * Support office and depot technology, including: * Printing and print services (office, depot, and home users) * Meeting room technology * LAN and general office infrastructure * Manage the end-user hardware lifecycle, including: * Procurement and provisioning * Asset management and tracking * Replacement and secure disposal of equipment * Configure, build, and ship IT hardware for new starters and to replace faulty devices * Support user management processes, including joiners, movers, and leavers * Manage desktop operating system lifecycles * Provide support for Microsoft Office 365 and other core business applications * Handle software provisioning and licence management * Support mobile device management, as well as mobile and fixed voice services * Assist with tracking hardware and software assets * Helpdesk & Support Duties * Respond to IT Helpdesk tickets as part of the wider support team * Provide 1st line support, handling a range of user queries and issues * Participate in a rota to provide helpdesk cover: 6:00am – 6:00pm between 1st March and 31st October 8:00am – 5:00pm between 1st November and 28th February * Additional Requirements: Travel to other sites and depots as required to provide in-person IT support Person Specification: * Valid UK Driving Licence * Experience supporting Windows 11, Windows Server, iOS, and Android. Working knowledge of Active Directory and Microsoft 365 * Ability to diagnose and resolve hardware faults * Experience with asset management and multifactor authentication * Understanding of cloud services and basic networking * Keen interest in IT and technology, with prior experience in an IT environment * At least 24 months’ experience in an IT helpdesk or support role preferred * Confident user of the systems and technologies listed above