Field Service Engineer at Ing.-Büro per|con|pro Training and consulting for the project propelled economy
Grade: 11
Location: Home based but covering the South Coast of the UK
Contract: Full-time, permanent
About the Role
We are looking for a Field Service Engineer based from our Horsham depot to cover the South Coast. The focus of this role is to deliver first‑class service to both internal and external customers, actively seek revenue opportunities, and discuss these with customers, Customer Support Representatives and your Line Manager.
What You Will Be Doing
* Service and repair Volvo construction equipment or miscellaneous equipment.
* Identify mechanical problems using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
* Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
* Work in line with quotations and time guides, highlighting to management where additional work may be required.
* Ensure software updates are installed as new versions are released.
* Complete tablet inputs, electronic reports and timesheets in real time providing comprehensive details of the work undertaken.
* Order parts for your work as necessary and return parts in a clean condition at the time of job completion.
* Be able to work overtime as and when required and honour reasonable call‑out requests.
* Attend any relevant product or systems training courses.
Requirements
* A formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics or related discipline (e.g. NVQ 3/C&G).
* Relevant experience in repair and maintenance of heavy construction plant, with proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
* Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS.
* Ability to communicate efficiently with colleagues, management and customers.
* Work with a cost‑conscious mindset to ensure maximum profitability.
* High level of diagnostic and problem‑solving skills.
* Confident using computer systems and Outlook.
* High attention to detail, conscientiousness and reliability.
* Honesty, trustworthiness and strong responsibility.
* Ability to understand technical literature/systems.
Desirable
* Experience of welding and fabrication.
Benefits
* Health & Wellbeing
Health Cash Plan (claim money back on prescriptions, glasses, dentist appointments, physio, etc.); free physio access; 24/7 private GP service; additional health and wellbeing support.
* Life Outside Work
Enhanced sick pay, maternity/paternity/adoption leave, IVF support, retirement support (bonuses and phasedown).
* Financial Extras
Pension (matching up to 5%), car leasing, salary sacrifice schemes, cycle‑to‑work, discounts on groceries, holidays and shopping.
* Team‑Focused Benefits
Refer‑a‑friend bonus, long‑service awards, paid volunteering day each year, Christmas shutdown, involvement in Employee Council, Social Committee and Caring, Daring, Sharing awards.
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