Job Overview
Primary Care Manager (PCM) position supporting TRICARE beneficiaries at Lakenheath, UK.
Responsibilities
* Follow MTF guidelines to make individual and batch PCM updates.
* Provide guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
* Offer basic claims status updates and support.
* Lead informational briefings for events such as in/out processing, maternity, and pre-separation/retirement.
* Collect and record daily activities and OHI information into applicable systems.
* Assess level of assistance needed and refer or escalated complex issues for resolution.
* Maintain HIPAA compliance, confidentiality, and proper handling of PHI, and complete required training.
* Support remote operations, train new team members, and perform other assigned duties.
Qualifications
* High School diploma or GED, or equivalent work experience.
* U.S. citizenship.
* SOFA/Command-specified status as a dependent of an active-duty service member, DoD employee, or U.S. contractor supporting the DoD.
* Eligibility to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1).
* 3+ years of customer service experience.
Essential Skills
* Strong written and oral communication in English.
* Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
* Effective presentation delivery.
* Ability to communicate tactfully in person and on the phone.
* Self-starter; able to work independently with minimal supervision.
* Strong organizational, time-management, and multitasking abilities.
* High attention to detail; familiarity with TRICARE Overseas Program, DEERS, DOES, and MHS Genesis.
Preferred Background
* Experience in U.S. military healthcare delivery system or civilian managed care.
* Experience in a medical or clinical environment.
* Experience with MHS Genesis or civilian healthcare systems and medical claims.
Compensation
Annual salary: $32,000. Location: Lakenheath, UK (eligible for an annual foreign service premium of $3,000).
Location
Lakenheath, United Kingdom.
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