Part Time Passenger Assistant
Job description
Can you make a young persons journey enjoyable and safe?
Can you build meaningful relationships with young people and families?
Join us on unforgettbable journeys!
We have a part time Passenger Assistant opportunity available working 16 hours per week.
Passenger Assistants provide a vital link for children with or without special educational needs enabling them to ensure attendance in education.
Our Purpose
Our vision is to support our children and young people to ensure they are happy healthy safe and ambitious so we can work to help them achieve their potential and dreams.
What will my role look like?
We have an exciting opportunity to become a Passenger Assistant for NELC. You will be part of a friendly team who provide an excellent standard of service and support who really make a difference to the lives of children & young people that are eligible for transport provided by our service.
Working times are generally arranged around school start and finish times, but hours can vary depending on which route you are required to travel on, this could be in the local area or to a neighbouring authority.
You will be picked up from your home by our driver and returned after each journey.
You will be working closely with children & young people, their parents, and carers, showing patience and understanding and be able to communicate with people from all backgrounds, making every journey a positive and enjoyable experience.
You may have specialist knowledge of working directly with children with special educational needs. You will be polite, courteous and respectful of confidentiality.
A caring, compassionate, and responsible attitude towards children and young adults is essential. A basic knowledge of first aid would be advantageous but is not essential.
Think you can make a difference? We want to hear from you.
Key Dates
We aim to interview shortlisted candidates w/c 01/12/
Your Application
All applicants are advised to carefully read the information provided in the Role Profile and Person Specification.
If you require an informal discussion about the role, please contact Phil Rogers on
In order to comply with Safer Recruitment guidelines, the references you provide on this form must meet the below criteria:
1. At least one reference must be from your current or most recent employment, placement or work experience (if you are an agency worker at NELC, please provide your agency as a reference)
2. You must provide a professional/company email address (we can not accept personal email addresses)
3. References must cover the last 3 years, any reasons for gaps should be detailed on your CV
Your references will only be requested if you are offered and have accepted a position
We reserve the right to close our adverts early if we have received a significant volume of suitable applications.
Working Arrangements
This role is a blended working role (the duties of the role may require a blend of home & office working in line with needs of the service)
There are many perks to enjoy when you are part of TeamNEL...
As part of your RewardNEL package, you will have up to 26 days leave entitlement* (including bank holidays) and enrolment into a local government pension.
You will also have access to our exclusive RewardNEL platform.