Community Engagement:
Proactively engaging with residents to build a strong community, connect them with others, and ensure they feel welcomed and included.
Personalized Service:
Providing thoughtful, caring, and sincere service from arrival to departure, identifying and fulfilling resident needs and preferences.
Resident Support:
Acting as a key point of contact for residents, handling inquiries, assisting with practical needs, and connecting them with specialized support when necessary.
Event Planning and Coordination:
Planning and hosting social events and activities to bring residents together and foster community spirit.
Communication:
Serving as a liaison between residents and the Way of Life team, providing updates, and ensuring building-wide communication.
Problem-Solving:
Addressing general inquiries, queries, and complaints from residents in a professional and efficient manner.
Required Skills and Qualities:
Enthusiasm and initiative with a positive, collaborative attitude.
Excellent communication and interpersonal skills.
Customer service experience and a strong desire to help people.
Organized, with strong attention to detail.
Comfortable using technology to manage tasks and communication.
A commitment to building a strong sense of community within the residential setting.
TPBN1_UKCT