Yourpany
A long-established Managed Service Provider with a reputation for excellence, supporting hundreds of clients across multiple regions. The organisation values professionalism, reliability, and continuous improvement, offering a collaborative and growth-focused environment.
Your Role
As Helpdesk Manager, you will be the driving force behind the service desk, ensuring smooth operations and outstanding client service. This is a hands-on leadership role where structure, clarity, and accountability are key.
You’ll lead a team of 10–12 engineers across 1st/2nd line and field support. Ticket flow, prioritisation, escalations, and SLApliance. Daily huddles, performance reviews, and process discipline. Client escalations andmunication during incidents.
What You Need to Succeed MSP Experience: Essential – you must understand the rhythm and demands of a Managed Service Provider. Proven Leadership: Direct experience managing technical teams. Technical Understanding: Familiarity with Microsoft 365, Intune, Azure AD, networking fundamentals, and PSA/RMM tools. Calm Under Pressure: The steady voice when things get busy. Strong organisational andmunication skills.
What You Will Get in Return Salary: £35,000 – £45,000
DOE. Benefits: Pension (3% employer / 5% employee), private healthcare, 28 days holiday (increasing with service), Friday breakfast + fruit delivery.
Staff socials and recognition awards ongoing training and certifications
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4749752 - Roisin Byrne