Emergency Call Handlers - NHS Location: Norwich (Office-based) Contract length: 3 month contract initially Shift Pattern: Full-time - 12-hour shifts (Days/Nights/Weekends) Assessment Day: 6th August Rates of pay: Days - £16.25 per hour Nights - £18 per hour Sundays/Bank Holidays - £21 per hour Our NHS client is looking for Emergency Call Handlers to join their team in Norwich, supporting patients during critical moments. Key Responsibilities: Answer operational calls that come into the HEOC. Utilise the chosen clinical triage software system in order to prioritise calls as soon as possible. Enter information into the Computer Aided Dispatch (CAD) system accurately and promptly. Provide pre-arrival advice to callers where appropriate. Ensure the timely and accurate answering and recording of all requests for emergency resources (including doctors urgent requests and routine calls) using the Computer Aided Dispatch and appropriate clinical triage software. Receive and record telephone calls from a range of personnel including hospital staff; other Health Service professionals and other Emergency Services. Requirements: A minimum of 4 GCSE's from A-C including English Ability to work in a fast paced environment Competent in call handling Competent in using MS Office Functions How to apply: Once your CV is received, if you are successful you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion. INDSCGNB