Practice Manager - Rowe Veterinary Group
Location: 9 Station Road, Yate, BS37 5HT, United Kingdom
How You’ll Make a Difference
As Practice Manager, you will lead the non‑clinical operations of the practice, working closely with clinical leadership to ensure efficient day‑to‑day running, strong team performance, and an outstanding client experience.
You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
Key Responsibilities
- Oversee the day‑to‑day administration and operational management of the practice
- Lead and support the reception and administrative teams
- Manage staff rotas, annual leave planning and workforce scheduling to ensure appropriate practice coverage
- Coordinate recruitment activities, including advertising vacancies, arranging interviews, onboarding and induction of new team members
- Support employee engagement, performance management and staff development initiatives
- Work collaboratively with the Clinical Lead and Head Nurse to deliver practice objectives and maintain high standards of service
- Monitor key performance indicators and support the achievement of business goals
- Ensure compliance with company policies, procedures and relevant regulatory requirements
- Handle client feedback and support the resolution of complaints
Working Pattern
- Working 40 hours a week over 4 or 5 days; part‑time options considered
You Might Be a Great Fit If...
- Proven experience in a management role, ideally within healthcare, veterinary or service‑led environments
- Strong people management skills, including performance management and team development
- Good operational and organisational capability, with the ability to manage competing priorities
- Experience handling complaints, change and complex situations with confidence
- Strong communication and stakeholder management skills
How We’ll Support You
- A key leadership role with responsibility for operational performance and team culture
- Clear career pathways with progression opportunities into senior practice or regional leadership roles
- Ongoing learning and development via the IVC Evidensia Academy to support leadership and professional growth
- A collaborative, values‑led culture focused on care, community and continuous improvement
Benefits
- Private medical insurance
- Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
- Cycle to Work and Green Car schemes (eligibility applies)
- Retail discounts and cashback offers
- Reduced‑cost veterinary care for your own pets
We are a committed to Diversity, Equality, Inclusion and Belonging employer. As a Disability Confident Employer, we welcome applications from candidates with disabilities and long‑term health conditions and are happy to discuss reasonable adjustments during the recruitment process.
