Company Description Join us at Accor, where life pulses withpassion! ?
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.?
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitality is a work of heart, ?
Join us and become a Heartist .
Job Description -Handle any guest complaints and/or remarks made at the front desk.
-Contribute to guest satisfaction at all times by providing high quality services throughout their stay.
-Ensure service standards are followed with friendly and engaging service
Qualifications Service focused personality is essential.
Previous experience in a similar role is an asset.
Prior experience working with OPERA CLOUD system.
Strong interpersonal and problem solving abilities.
Additional Information Benefits:
Salary £13.69per hour.
Employee discounted rates in Accor Hotels worldwide.
Excellent training and development opportunities within the hotel and throughout Accor worldwide.
Complimentary meals on duty.
Recommend a Friend bonus.
Cycle to Work Scheme.
Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.
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