The Software Deployment Engineer will be responsible for the understanding of customer problems, problem solving, testing, configuration, deployment and optimisation of CCSG software products to meet customer current and future requirements.
The position will also be responsible for collaborating with customers to understand their needs and designing efficient, cost-effective software solutions.
This customer-facing role combines strong technical expertise with relationship management, and a deep understanding of customer operational challenges.
Key Responsibilities:
* Optimise system performance through advanced configuration and calibration techniques.
* Troubleshoot technical issues and provide ongoing system optimisation support.
* Plan, coordinate, and execute software deployments and updates.
* Serve as primary technical liaison with customers, building strong relationships at operational, risk workflow and technical levels.
* Identify opportunities to add value and drive client ROI.
* Design new or amend existing solutions to mitigate client business problems.
* Develop comprehensive e-learning training modules for end-users.
* Deliver training sessions both remotely and on-site to customer teams.
* Competitive salary and benefits package.
* Opportunity for career growth and development.
* Collaborative and supportive work environment.
* Training and cross-training opportunities.
* Contribution to a dynamic and growing company.
About Us:
Gratte Brothers Group consist of five business divisions; Gratte Brothers | Building Services & Engineering, Gratte Brothers | Foodservice Solutions, Gratte Brothers | Building Services Maintenance, Gratte Brothers | Design & Coordination, and Gratte Brothers | Security Systems & Software. Our Head Office is based in King’s Cross, London, with several further UK locations dedicated to specific functionalities. As a Group, we deliver a comprehensive range of building services with an impeccable reputation for quality. As we’ve grown over the past 75 years, we’re proud to have remained a family-owned business. So, when you join Gratte Brothers you don’t just join a team, you join a family!
If you think you could be our new Software Deployment Engineer, please see the full job description below:
For any further queries, please email recruitment@gratte.com (no agencies, please!).
Gratte Brothers is an equal opportunities employer and welcomes applications from all qualified candidates.
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