Job Responsibilities
* Designs and delivers training classes, reference materials, and digital learning assets for standard firm software and custom applications.
* Delivers new hire and skills training using instructor led, virtual, eLearning, and blended delivery methods.
* Provides consultation to groups across the firm and follow up support to reinforce learning and promote effective adoption of firm technology.
* Conducts outreach to Practice Groups and Admin groups to define training needs and deliver targeted sessions.
* Creates test scripts and participates in software testing to support training readiness.
* Subject Matter Expert in the firm’s Learning Management System (LMS); maintains training records, publishes training events, reports on training progress, and support other groups in LMS Admin workflows
Skills Required
* Minimum of 3 to 5 years of Training experience in a law firm environment.
* Knowledge of firm desktop and legal applications: Office 365, iManage, Teams, Interaction, Aderant, Carpe Diem, PDFdocs and Remote Desktop tools.
* Knowledge of mobile technologies for business users, including device and access management, MFA and applications supporting legal applications.
* Knowledge of eLearning design tools including Vimeo, Snag-it, and Audacity.
* Knowledge of firm approved AI tools/concepts and delivers training to support responsible, effective use of AI - reinforcing security and data protection around AI usage.
This role offers hybrid working - 1 day WFH weekly.
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