About the role
As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person our customers interact with. You will build great relationships by listening and understanding their needs to find the right product or service. From greeting customers to pre‑screening, eye‑tests, and helping them find the perfect eyewear solution – no two days will be the same.
Within the team you will have the opportunity to develop your knowledge through our industry‑leading ‘Step Into Optics’ training programme which includes workshop learning and practical on‑the‑job experience.
* Ordering, dispensing, and collection of glasses and contact lenses
* Supporting with eye‑tests and pre‑screening activities
* Providing after‑care support through repairs and adjustments
* Completing operational and administrative tasks associated with dispensing prescriptions
* Maintaining shop floor standards
You will be based in store and report directly to the store manager.
What you’ll need to have
* Passion for customer care
* Desire to learn
It would be great if you also have
* Experience in a retail or clinical environment
Our benefits
* Discretionary quarterly bonus
* Generous employee discounts (terms and conditions apply)
* Clinical and non‑clinical career development opportunities
* Enhanced maternity, paternity, and adoption leave pay plus a gift card for anyone expecting or adopting a child
* Flexible benefits scheme: holiday buying, discounted gym membership, life assurance, activity passes, and more
* Access to free, 24/7 counselling and support through TELUS Health Employee Assistance Programme
Equal Opportunity Statement
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
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