We encourage you to apply!
Talent Development Partner
London docklands
As a Talent Development Partner, you will collaborate with senior stakeholders, HR colleagues, and the Talent Acquisition team to shape and implement strategies that build, develop, and retain talent across the organisation. You will be responsible for driving our talent agenda — ensuring that we identify future capability needs, nurture leadership potential, and embed frameworks that strengthen performance and growth.
You will oversee key programmes and processes, including our 360 feedback, performance management cycles, talent frameworks, and leadership development partnerships. Managing and developing a small team, you will create opportunities that maximise potential, ensure effective succession planning, and deliver measurable value to the organisation.
Key responsibilities
1. Support the design and delivery of a forward-looking talent development strategy aligned with organisational goals and succession planning.
2. Lead 360 feedback programmes, manage performance cycles, and embed the core skills framework to drive growth and progression.
3. Work closely with Talent Acquisition, HR, and senior leaders to identify future talent and shape development pathways.
4. Coach and develop Advisers and facilitators, and build leadership capability through mentoring and targeted programmes.
5. Act as the go-to expert for talent development, influencing business planning and managing external development providers.
6. Use talent data and performance insights to evaluate effectiveness, report impact, and drive continuous improvement.
7. Manage allocated budgets and demonstrate ROI on leadership and development investments.
Minimum Criteria
8. Demonstrated ability to effectively manage a diverse range of senior stakeholders, building strong relationships and exercising influence to align interests
9. Proven experience in project managementwithinTalent Development
10. Experience of Talent Development processes and practices.
11. Expertise in developing blended learning programmes, incorporating both digital and traditional learning approaches.
Desirable Criteria
We would also like you to have the following skills:
12. Ability to think strategically and translate vision into actionable plans.
13. Driven to achieve goals and deliver results in a fast-paced environment.
14. Flexible and adaptable to changing priorities and business needs.
15. Team player with strong collaboration
16. Excellent problem-solving skills with a proactive and solution-oriented approach.
17. Commitment to promoting diversity, equity, and inclusion in all aspects of the work.
Wealso offer an attractive, competitive salary and flexible benefits to suit our people.Here’s a list of some of the many benefits and perks you can get for working with us:
18. 25 days holiday entitlement, with the option to buy extra or sell days
19. Generous pension
20. Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
21. Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
22. Employee Assistance Programme
23. Extensive opportunities for personal and career development
24. Fully equipped on-site gym open 24 / 7 (London office only)
25. Extensive Well-being resources including on-site therapists (London office only)
26. Beautiful and bright London office looking over the Thames and near to mainline stations
27. Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
How do I apply?
To apply, please upload a current CV, it would be great to hear more about you and how you feel you align to the criteria for the position, so please do also submit a supporting statement (no more than 500 words) if you wish to do so.
Applications need to be submitted by 23:59 on26th September 2025
Successful candidates will be invited to a telephone call with a member of the Talent Acquisition Team.
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
We welcome applications from internal employees, to apply you must have passed probation, be meeting or exceeding expectations and have no live warnings or development plans in place.
We’re proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!
28. LinkedIn: Financial Ombudsman Service
Good luck with your application!