Job Introduction
In a Nutshell
We have a fantastic opportunity for an experienced Assistant Conference & Banqueting Manager.
This role is instrumental in ensuring that all Conference and Banqueting operations run successfully and in line with all guest requirements. A hands on position where you are expected to not only manage the team but also work alongside them, leading by example and demonstrating luxury standards.
Role Responsibility
Lots to do, but lots of fun
1. To ensure that expectations are exceeded at all times in all areas of C&B and F&B.
2. To support the operational teams in delivering exceptional standards in C&B.
3. Leading from the front by running and overseeing events. Remaining hands on within this busy food and beverage operation.
4. To ensure that all C&B department standards remain consistent in the absence of the C&B Manager.
5. To ensure that all events are run to our agreed standards.
6. To perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
7. To build a strong relationship with every client. Ensure that every meeting or event organiser is met on arrival and receives a warm welcome and thorough briefing to check every detail and establish other requirements. Ensure every meeting receives a de-brief to check satisfaction and thank them for using the hotel. Any future sales leads should be passed to the Sales Manager or General Manager.
8. To deal effectively with more challenging guest situations in-house and resolve to them appropriately.
9. Always offer alternatives should the first request be not possible at this time. Take ownership of such situations, communicate with other departments effectively and be able to write an appropriate response to the guest
10. To work as part of a team and to constantly evaluate, train and improve the experience of our guests.To assist the C&B Manager in ensuring the welfare and motivation of the Food and Beverage teams.Establish and maintain effective employee relations across departments.Assisting the C&B Manager in the recruitment and development of permanent and casual team members.Support the training of the team to enable them to deliver a consistently high level of service.To ensure that the presentation of team members is impeccable at all times.
11. To ensure we have the right people in the right place at the right time, to ensure in the absence of the C&B Manager that staffing levels are commensurate with business needs.
The Ideal Candidate
Are you right for us?
Our successful Assistant Conference & Banqueting Manager will have:
12. Minimum of 2 years supervisory/management experience in a similar 4 to 5 star standard hotel within a conference and banqueting department
13. Flexibility to work different shift patterns
14. Customer Service experience and commitment to delivering this to a high standard
15. The ability to listen and respond to guest needs
16. Well presented
17. Good time keeping and ability to multi-task
18. Excellent verbal and written communication skills
19. Ability to work under pressure
20. Flexibility to respond to a range of different work situations
21. Can use initiative and have problem solving skill
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
22. Competitive salary, benefits and we pay above the Real Living Wage Employer.
23. 29 days holiday (increasing with length of service)
24. We operate a discretionary service charge system.
25. 50% Discount on food and beverage across all Exclusive properties
26. Really big discounts of room nights across all Exclusive properties
27. Hospitality Discounts platform - giving you access to 1,000+ shopping discounts, cashback deals, and online exercise, wellbeing & financial guides
28. Hospitality Action - Employee Assistance Programme 24/7
29. Meals on duty provided for free
30. Recognition and rewards scheme
31. Access to our learning platform including great training and development programs.
32. Free gym access + where available dedicated classes.
33. B Corp accredited and commitment to improving our People, Product and Planet.
34. Free downloads to newspapers, magazines and books
35. Cycle to work scheme
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
36. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
37. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
38. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
39. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.