Please note: this position is only available to candidates employed within Transport for Wales. If you are not eligible to apply for this position, your application will not be considered. If you have submitted an application for this role within the last 6 months and were unsuccessful, please do not re-apply as regrettably, your application will not be considered.
Equal Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.
We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.
Role responsibilities
To lead a high impact analytics team to drive performance improvements across the business. The role combines strategic leadership, technical expertise, and stakeholder engagement to translate complex data into actionable insights that shape operational and customer outcomes.
Responsibilities include but are not limited to the following:
1. Deliver strategic reporting and analysis to the Executive and Senior Leadership management team, enabling data-driven decision making across Operations, Customer, Fleet, Network Rail, and partner organisations.
2. Transform complex insights into actionable recommendations through clear, high-impact storytelling tailored for executive forums and daily operational briefings.
3. Collaborate cross-functionally to develop and coach managers, leaders and data users to ensure alignment with strategic priorities, driving continuous improvement initiatives informed by data. Enhance their knowledge in data literacy, data quality, strategic performance and decision making, while embedding effective feedback loops.
4. Lead the Performance Improvement data workstream, developing strategic initiatives that target reductions in Passenger Time Lost, enhance On-Time performance, minimise cancellations and short formations, and improve overall service reliability.
Who we’re looking for
5. Strong analytical skills and experience with large datasets.
6. Proficiency in Power BI, SQL, Python/R, and MS Office.
7. Deep understanding of rail performance processes and systems (., TRUST, Bugle).
8. Proven leadership and influencing skills at senior levels.
9. Ability to translate data into action through storytelling and strategic engagement.
Welsh Language Skills
The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.
Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.