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Client:
Entain
Location:
Whitefield, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
88928fd46f96
Job Views:
4
Posted:
29.04.2025
Expiry Date:
13.06.2025
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Job Description:
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.
Are you ready to launch a winning career?
Salary is £12.50 per hour.
What you will do
* Deliver outstanding customer service.
* Always promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Demonstrate our products & betting terminals to customers.
* Handle customer complaints or concerns with empathy and problem-solving skills.
* Work towards defined targets and goals.
* Maintain high shop standards.
* Open or close the shop as needed.
Working patterns
This position requires availability from Monday to Friday, 5pm - 10pm, and Saturday and Sunday, 8am - 10pm. This includes weekends and bank holidays.
Your typical weekly rota will be 15 hours, comprising a mix of long opening shifts (after training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
Entain values work-life balance and will provide your rota at least four weeks in advance.
Qualifications
* You must be 18 years or older to work in our betting shops.
* Passion for delivering excellent customer service!
* Ability to build strong relationships and communicate effectively.
* Self-motivated and proactive.
* Comfortable working alone or as part of a team.
* Ability to handle challenging situations calmly and professionally.
Additional Information
At Entain, we offer competitive salaries and benefits, including:
* Optional overtime, subject to availability.
* Pension scheme and annual ShareSave.
* Discounts with hundreds of retailers through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
Join our inclusive and supportive community, and enjoy recognition and prizes for your performance. If you need adjustments or accommodations during recruitment, please contact us.
#LI-DNI
Entain is committed to diversity, equity, and inclusion, ensuring all employees feel valued and respected. We comply with all applicable employment laws and regulations globally.
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