Service Manager – Children’s Residential Services
Location: Birmingham
Salary: £65,000 per annum
Contract: Full Time, Permanent
Working Pattern: Monday to Friday with weekend on-call responsibilities
About the Role
We are seeking an experienced and passionate Service Manager to oversee and lead a portfolio of 5–6 children’s residential homes across Birmingham supporting young people with Learning Disabilities (LD) and Emotional & Behavioural Difficulties (EBD).
What We Offer
* Competitive salary of £65,000 per annum
* Supportive senior leadership team
* Opportunity to lead and shape high‑quality residential services
* Ongoing professional development and career progression opportunities
* Pension scheme
* Company on‑call enhancement/support structure
Key Responsibilities
* Provide effective leadership and operational oversight across 5–6 residential homes
* Support, mentor and develop Registered Managers and staff teams
* Ensure all homes operate in line with Ofsted regulations, Children’s Homes Regulations, and company policies
* Drive high standards of care, safeguarding, and compliance
* Monitor and improve service quality, performance, and occupancy levels
* Lead on audits, action plans, and continuous improvement initiatives
* Build and maintain strong relationships with local authorities, external professionals, and stakeholders
* Support recruitment, retention, and staff development across services
* Participate in the out-of-hours on‑call rota, including weekend cover where required
* Promote a culture that is child‑focused, people‑centred, and outcome‑driven
Essential Requirements
* Minimum 3–4 years’ experience as a Registered Manager within children’s residential care
* Significant experience working with children and young people with LD and EBD needs
* Strong understanding of Ofsted regulations and safeguarding practices
* Proven leadership and multi‑site management experience
* Excellent communication, organisational, and problem‑solving skills
* A people‑orientated management style with the ability to motivate and inspire teams
* Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent)
* Full UK driving licence
The successful candidate will provide operational leadership, support Registered Managers, drive quality and compliance standards, and promote a positive, child‑centred culture across all services.
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