Hours
37.5 hours per week, Monday to Friday
Working Pattern
Office-based: Monday to Wednesday (Cardiff City Centre)
Work from home: Thursday & Friday
About The Role
We’re looking for a Sales Support Administrator to join our friendly and customer-focused team. In this role, you’ll play a key part in delivering outstanding service to our members, supporting them with travel insurance quotes, renewals, policy amendments, and cancellations.
You’ll be confident handling customer queries across multiple channels, processing payments securely, and ensuring customers feel informed and supported at every stage of their journey.
This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and values a healthy balance between office collaboration and home working.
Key Responsibilities
* Manage amendments and cancellations to existing travel insurance policies from request through to completion, accurately updating client systems
* Understand customer needs by asking the right questions and providing clear, accurate quotes and product information
* Handle inbound calls in line with service level targets, keeping abandoned calls to a minimum
* Process card payments securely using our approved call systems
* Respond to client mailbox enquiries, ensuring all emails are actioned within 2 business days
* Support customers via live chat, providing real-time assistance alongside other communication channels
* Carry out additional administrative and policy-related tasks as required by your line manager.
What We’re Looking For
* Proficiency in Microsoft Office (Word, Excel, Outlook)
* Strong customer service skills, both over the phone and in writing
* Excellent attention to detail
* Ability to work independently with minimal supervision
* Strong verbal and written communication skills
* Ability to prioritise workloads and adapt to changing team needs
* Previous call centre experience
* Previous administrative experience
Why Join Us?
* Hybrid working model offering flexibility and work-life balance
* Modern Cardiff City Centre office location
* Competitive salary with full-time, stable hours
* Supportive team environment with ongoing training
* Opportunity to build valuable experience in financial services and customer support.
If you’re passionate about delivering great customer service and looking for a role that offers flexibility, stability, and development, we’d love to hear from you.
Apply today and take the next step in your career.
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