We are looking for a Contracts Manager to manage external contractors and allocate work to CHP employees to achieve the delivery of cyclical servicing and maintenance work programmes in the areas of heating, water hygiene, asbestos surveying, electrical testing, fire safety remedial works and lift maintenance. This role will also be responsible for the delivery and management, including repair and service quality, productivity, service delivery costs, financial return and performance, health and safety and compliance of contractors or internal teams. This includes but is not limited to responsive repairs to mechanical and electrical equipment. What you'll be doing Provide contract management across planned preventative programmes across a range of compliance activities that align with manufacturers instructions and meet legislative, regulatory and industry best practice requirements. Take ownership and responsibility for all KPIs and other operational targets. This will include customer satisfaction, contractor performance, safety, repair quality, levels of productivity, cost of service delivery, right first time, end to end times for repairs and return on investment. Effectively manage all contracts and contractors to ensure that works are delivered in a high standard, professional, customer focused and efficient way. Promote and build effective stakeholder working relationships with colleagues, suppliers and all teams across CHP, attending meetings with service providers and customers as and when required. Establish and maintain the highest standard of customer care whilst coordinating safety activities. What we are looking for Experience of working in a building, construction or facilities management environment. Excellent IT skills including knowledge of Microsoft Office. Experience of financial and budgetary control. Experience of contract management, including managing suppliers / third parties and supplier performance management. Effective communication skills, both oral and written. Strong interpersonal and negotiating skills. Benefits The salary for this post will be £45,720 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme CHParticipate volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment. INDMED The Company We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives. The Benefits Shopping discounts Volunteering hours Mentoring programme Our Values We dare to be different and look for opportunities to evolve and experiment. We’re comfortable taking calculated risks and aren’t afraid to fail and learn from our mistakes. We’re confident in our abilities and the contribution we can make whilst being sensitive and responsive to the needs of our people, customers and communities. We show our understanding for others in everything we do and continually look for ways we can be helpful. We always assume best intentions and approach each situation with a warm heart. We give our support wherever we can and go out of our way to be kind and considerate to each other and our customers. We welcome ideas and opinions that are different from our own and look for ways to bring them into our organisation and work. We value diversity of experience and thought, and we’re proactive in addressing bias or prejudice wherever we find it. We treat everyone fairly and strive to be truly inclusive in every way. We’re resolved to do our very best for the people we serve and our employees by being our best every day. We’re resilient in the face of difficulty, finding creative ways to overcome obstacles. We’re resolute in achieving our objectives and persist until we succeed. We’re focused in our pursuit of excellence and don’t compromise on quality. Documents