Planner Location: Cheam Salary: Starting salary is GBP29,724 Hours: 8am - 5.30pm, Monday - Friday. Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit for an experienced Planner to join their ever-expanding team. Responsibilities of the Planner: · Effectively planning engineers work · Take ownership of your engineers' daily workload · Inbound calls from the engineers on the dedicated Engineer Line · Monitor engineers are ready for work and dispatch unallocated works · Check previous day has no outstanding works · Ensure all works are planned and completed within the contracts SLA · Managing the Action Lists that Planners are responsible for · Scheduling appointments with customers · Proactively work towards the reduction of incoming complaints · In the event of absence, manage and monitor any changes to works scheduled · Keeping customers informed and updated · Support all team members in all tasks · Ensure all daily tasks are completed Requirements of the Planner: · Excellent communication skills, both written and verbal on all levels · Ability and willingness to step up to cover next level tasks · Proactive approach · Innovative whilst working within agreed structure · Flexible and ability to adapt to change · Committed to delivering exceptional service delivery both internal and external · Maintain an efficient, professional and team focussed attitude at all times · Trustworthy and able to promote a confidential environment · Customer focussed · Ability to work within and follow company and client's policies and procedures · Excellent planning and organisational skills If you feel like you meet the above criteria for the Planner role, then please apply now