INTERNAL APPLICANTS MUST APPLY VIA MYSELF
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
*Fusion Assets, NLP LLP
NLC5: £26, - £28, Per Year (Pro-Rata)
We have an exciting opportunity to join our team as a People Helpdesk Advisor, supporting the wider HR Transformation Team and the Employee Service Centre at North Lanarkshire Council.
Working as part of the People Helpdesk, you’ll be the first point of contact for HR and Payroll enquiries. You’ll respond to these via emails, calls, live chat and our HR Enquiry Management System, myNLPortal, providing clear, accurate, and timely advice to employees. You’ll play a key role in maintaining a high-quality customer experience while supporting digital transformation across the Council.
With a National 5 Qualification or equivalent, you will have experience in an administrative, customer service or HR role. You must be able to demonstrate excellent communication and IT skills, with a positive and adaptive approach and a commitment to first class customer service. Previous call handling experience is desirable but not essential. A working knowledge of iTrent would be advantageous.
You will be a joining a dynamic and agile team within People Resources, who currently operate a hybrid working model of 50/50 between home-working and office-based work.
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.