Annual wage £22,000.00 Working week All details will be confirmed upon interview. Total hours per week: 40 Expected duration 16 Months Possible start date 06 May 2024 Date posted 04 Apr 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000242021 Positions 3 available What you will do in your working day Duties/Responsibilities: Provide comprehensive administration support including ticket management and client liaison. Maintain high customer satisfaction levels through exemplary service. Collaborate effectively with colleagues and customers to deliver services. Manage tickets from creation to resolution, addressing customer needs. Escalate tickets when necessary. Record accurate information on CRM systems. Additional admin duties. The training you will be getting Why choose our Microsoft Data Essentials apprenticeship? QA’s Microsoft Data Essentials Level 3 apprenticeship can support your business to be more productive with data and adapt to a modern-day workplace. Data available to organisations is increasing at scale. How your business leverages it is essential to successful transformation and continued growth. QA's Microsoft Data Essentials Level 3 apprentice will learn to: Source, format and present data securely, using Microsoft Excel, Power BI and SQL Analyse structured and unstructured data to support business outcomes Blend data from multiple sources as directed Communicate outcomes appropriate to the audience Apply legal and ethical principles when manipulating data QA’s Microsoft Data Essential Level 3 apprenticeship programme enables your organisation to: Build the capabilities you need throughout your organisation to collect, study, organise and present data, increasing digital adoption and the provision of intelligent and valuable business insights Create and develop analysts for the modern workplace by reskilling your existing talent, or hiring new entry-level talent. QA’s programmes, partnerships and recruitment capability enable us to tailor a solution that works for your business Provide training that acts as a standalone solution or as part of a wider academy/programme to an array of business functions Tools and technologies learned: Apprentices will learn to use Microsoft Power BI, Excel and SQL Azure. What to expect at the end of your apprenticeship 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Benefits: Onsite parking Free tea and coffee Near train station New office Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Non judgemental, Familiarity with CRM systems Qualifications GCSE or equivalent any subject x3 (Grade 4 (A-C)) Essential GCSE or equivalent English (Grade 3 (D or above)) Essential GCSE or equivalent Maths (Grade 3 (D or above)) Essential