Company Benefits: * The opportunity to work with an award-winning team who are at the pinnacle of their industry * Incredibly friendly team working environment * Training and Development opportunities * Easily Accessible offices. * Great progression opportunities! * Remote/Hybrid working The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Team Leader who is fluent in German. The company are ideally situated just south of Newcastle City Centre and have excellent links to public transport; you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: * Lead and inspire a team of up to 12 Customer Service Advisors, supported by a Team Supervisor, to consistently meet and exceed service standards, KPIs, and SLAs. * Take a hands-on approach to coaching, delivering regular 1:1s, feedback sessions, and performance reviews that support individual growth and development. * Monitor the quality of claim processing and contact handling to ensure accuracy, compliance, and excellent customer experience. ...