NHS Central East ICB is seeking a Head of Patient Experience to lead the transformation of the complaints and Patient Experience function into a proactive, insight-driven service. This role involves ensuring compliance with statutory processes while promoting a culture of learning from patient feedback.
The ideal candidate will have significant senior management experience within the NHS or public sector and will be responsible for monitoring trends and driving continuous improvement in patient care outcomes.
Flexible working options are available, and the role supports a positive working environment.
#J-18808-Ljbffr