This role will join the team to support the quality department. You will be responsible for the effective running of the QA lab, maintenance of the IMS system (BRC & 14001), key trend analysis and on-site problem solving for non-conformance/complaint root cause investigation. This is a hands‑on role within a small quality team.
Responsibilities
* Report directly into the quality manger and support site quality functions which include:
* Root cause analysis using FMEA, 8D, fishbone
* Assist with customer complaint handling (investigation, response, RMA)
* Lead and facilitate non-conformance investigation and reporting
* Assist with CAPA management
* Product testing (FAI) – ensuring product compliance and supporting quality technician
* Parts dimensional analysis (CMM)
* Data collection, collation and development of site improvement activities
* Quality training with production staff
* Day‑to‑day management of QA lab ensuring good housekeeping & 5S initiatives
* Calibration and management of lab equipment
* Support internal and external auditing
* Organise and manage external testing (sensory, migration)
* Interdepartmental group work (change control, trials, report writing)
* Trend analysis and monitoring – KPIs
* Review, develop and implement SOPs, WI and forms
* Capability studies and performance monitoring – SPC
* Assist with maintenance and analysis of management system (BRC, 14001)
* New product validations and subsequent report writing
Core Values
* Respect your colleagues as individuals and accept their differences
* Be a team player. Trust your colleagues, have confidence in their competencies and respect their responsibilities
* Be reliable and honour your commitment
* Keep the customer in mind in all your actions
* Be honest when exercising your responsibilities
* Keep an entrepreneurial mindset. Suggest initiatives
Qualifications
* Educated to a high level in Quality or related topics (process/plastic/chemical engineering) or proven industry experience equivalent
* Experience using quality tools (8D, FMEA, Fishbone)
* Strong organisational (record‑keeping), report writing and communication skills
* Familiarity with NPD/new product launch processes
* Ability to use metrological equipment
* Experience of internal auditing
* Strong analytical skills (capability studies, SPC)
* IT literate and proficient in Microsoft Office
Desirable Skills
* A strong understanding of injection moulding
* Knowledge/familiarity with food packaging industry standards/regulations/legislation including BRC
* Previous experience in a plastic packaging manufacturing or FMCG company
* Previous experience using CMM machine (Hexagon preferable)
* Six Sigma belt or equivalent experience
* Knowledge/familiarity with ISO14001
* Previous experience with Microsoft Dynamics
Full Time: Permanent Remote‑first, with 2 days at the office per month (Oxford Street, London).
#J-18808-Ljbffr