Billing Executive
Join a leading Comms & IT service provider in the North-West, supporting customers across the UK as an experienced Billing Executive to join the finance team and take ownership of accurate, timely monthly billing across telecoms and IT services.
This role is ideal for someone with strong attention to detail and experience in telecoms or IT billing who wants to make an impact in a fast-moving, supportive environment.
What's on Offer Competitive salary £27,000-30,000
Birthday day off
Supportive, collaborative culture
Contributory pension scheme
Career development
Health care plan & wellbeing initiatives
On-site parking and work-from-home on a Wednesday
MondayFriday working pattern
You will be: Highly organised, proactive, detail-driven self-starter
Previous experience in a telecoms billing role
Understanding of services such as Hosted Telephony, Broadband, Connectivity, Mobile (beneficial)
Confident using CRM systems and billing platforms
Strong Excel and data-handling skills
Able to work under pressure and meet deadlines
Excellent written and verbal communication
Comfortable managing multiple tasks in a busy office environment
Key Responsibilities Own the monthly bill run, ensuring accurate, timely completion, including corrections and tariff adjustments
Collect and manage CDRs and SDRs for accurate billing and reporting
Maintain accurate customer tariffs and process service changes or amendments
Investigate and resolve billing faults, queries, and discrepancies
Act as the main point of contact for billing queries, providing clear explanations and strong client support
Build and maintain professional customer relationships
Analyse billing data to identify process improvements and accuracy enhancements
Support preparation of customer billing communications
Provide administrative and billing support to the finance team and wider business
Work in line with company values and contribute to a positive, customer-focused culture
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