Germaine de Capuccini is loved in over 85 countries for its luxurious treatment journeys and powerful products. We are experts in combining cutting-edge skincare with luxury rituals.
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We are looking for a Skin Care Ambassador ideally situated in the Berkshire region. Must be able to commute to Wokingham.
This role is 52-65 hrs per 4-week Rota.
Mixed shifts between 9am and 8pm, 2 weekends in 4.
Key Responsibilities
* Develop and deliver a thorough understanding of the Germaine de Capuccini brand and its rituals.
* Delivery of daily skincare workshops and treatments, with a delivery of a high-quality service and product knowledge
* Build relationships with customers and team members.
* Achieve monthly retail targets, lead by example, and regularly run incentives.
* Promote a culture of high standards of cleanliness within the department.
* Ensure stock and brand visual merchandise are well presented at all times.
* Stock monitoring, rotation and ordering, to requirements to achieve sell-out and targets.
* Commit to ensuring treatments are delivered to the highest possible standards.
* Act as an ambassador of a global brand.
* Administrative duties will include maintaining a daily calendar, and monitoring and reporting.
* The use of Microsoft Office, along with other administrative requirements, is key to the role.
* Assisting with customer transactions.
* Responsible for maintaining a high standard of treatment hygiene within the treatment environment.
* To be flexible and always prepared to support the business needs when required.
* Support at customer and industry events when applicable.
Experience and qualifications required
* A minimum of 1 - 2 years of experience within the Beauty/Spa/ retail industry as a therapist.
* Experience of working in a fast-paced environment, delivery, excellent customer service skills and skincare product knowledge.
* Trained face and body therapist up to NVQ Level 3 /City & Guilds or equivalent
* Advanced electrical treatment training is preferred but not essential.
* NVQ / City and Guild Level 2 with 2 years experience also considered.
* Strong retail experience.
* Confident with IT including power point/outlook/excel.
Qualities
The right person for our team will love a challenge. Is passionate about skincare. They will have exceptional communication and presentation skills. An ability to engage with the end consumer.
Self-motivated to work independently and enjoy coming together as part of a team.
Adaptive to changing workloads due to the fast-moving pace of the beauty industry and our luxury brand.