Holiday Inn London West Hotel is a 4* Hotel in Acton, West London that has 225 beautiful Executive and Deluxe Rooms, 7 large Meeting Rooms, a Gym, Restaurant and Bar which an exciting opportunity has arisen for an enthusiastic and passionate Nights Receptionist to join our Front Office Team for Part Time 32 hours per week.
Reporting to the Assistant Nights Manager and Front Office Manager, the Nights Receptionist is responsible for:
· Checking in/out Guests
· Providing Excellent Guest Satisfaction Assisting with Group Bookings
· Answering all Guest queries
· Ensuring an efficient and effective operation in the Front Office Department.
· Plus other duties not listed.
Key Responsibilities of Receptionist (Nights):
· To ensure that all services to the guests as requested are carried out efficiently and on time and are properly recorded and charged
· To fully ensure that any discrepancies are resolved or reported
· To ensure the security of the Hotel to the standard set by the Hotel
· Checks billing instructions and guest credit for compliance with hotel credit policy and minimize room rebates.
· To ensure all guest requests are met promptly and efficiently
· To action/deal with any complaints/queries expressed by guests, informing the Front Office Manager and Duty Manager, asking for assistance when necessary.
What are we looking for?
· Positive attitude
· Excellent customer service skills and is passionate about exceeding guest expectations
· Able to work in a fast paced working environment Fully Customer Focused
· Excellent communication skills
· Ability to work under pressure
In Return for your Commitment, we will offer you:
· Free meals on duty
· Staff discounts within IHG Group Hotels.
Excellent Training and Development opportunities within the hotel group.
Job Types: Part-time, Permanent
Pay: £12.36 per hour
Expected hours: 32 per week
Experience:
* Customer service: 1 year (required)
Work Location: In person