* Be responsive to changes in the schedule and liaise with relevant team members.
* Monitor and accurately record care calls, hours delivered, staff sickness levels and report to the manager on a weekly basis, ensuring accurate records are always maintained.
* Monitor and accurately record all late and/or missed calls and ensure that the manager is kept informed of all details on a weekly basis and that accurate records are maintained.
* Monitor and report capacity availability and recruitment need to the manager on a weekly basis.
* Be part of the on-call rota
* Ensure confidentiality is maintained and always respected as per GDPR.
* Always adhere to company policies and procedures
* Care Reviews with customers
* Care plans for new customers
* Updating care plans on the system
* Adding tasks to the app
* Adding medication to the app
* Reading the care notes on the app on a weekly basis and actioning any concerns. (Auditing)
* Ensuring in house customer files are up to date / created.
* Supervision with staff when the manager is not around.
* Notes being kept on people planer for every call coming in either staff or service user.
* Spot checks of the senior members of staff.
New Directions Holdings Ltd is acting as an Employment Agency in relation to this vacancy.
What New Directions Commercial offers:
* A dedicated and expert account manager
* Competitive pay rates
* Potential long-term and permanent roles
* Full compliance with the Agency Workers Regulation (AWR)
* A network of branches across the UK
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