Job Description
Main Tasks and Responsibilities
* To carry out all associated administration and monitoring of maintenance contracts and services provided by manufacturers and third party service providers. This will include obtaining quotes for renewals, reviewing jobs and identifying any ongoing service failures that could impact the ES service;
* Raise orders for parts and repairs, validating goods received against invoices and rectifying any discrepancies. The position will goods receipt orders on SAP and update the local stock management system;
* Respond to customer enquiries regarding pass through costs ensure that information is accuracy and promptly provided;
* To parcel and dispatch equipment when required;
* Administration of the internal and customer asset registers by following processes to commission, update and remove assets when required. Monitor manufacturers communications that identify any obsolete equipment and update the register appropriately;
* Provide the customer notification of equipment that will permanently be removed from service and where necessary liaise with stakeholders to arrange for equipment collection;
* Keep staff training records up to date and support the management team by obtaining training costs and arranging any authorised training;
* Monitor customer satisfaction by conducting regular customer satisfaction surveys and collating th...