Occupational health administration and clerical support

Main duties of the job

Working for our organisation

The Trust is committed to creating a well-managed, flexible working environment that supports staff and promotes their welfare and development.

We are committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community.

We operate Zero Tolerance to aggression, violence, bullying and harassment. We will make reasonable adjustments to ensure our recruitment and selection process is accessible to all.

Flexible Working applications will be considered.

The Trust operates a No Smoking Policy.

Should you require a reasonable adjustment to our recruitment process please contact a member of Recruitment Services on 01254 732075 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Please Note: new entrants to the NHS will normally commence on the first pay point of the relevant band.

At East Lancashire Hospitals Trust, our vision is to be widely recognised for providing safe, ,personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 7,000 staff, many of whom are internationally renowned and have won awards for their work.

Detailed job description and main responsibilities

MAIN DUTIES

1. Undertake administrative and clerical duties as requested. Some administrative duties are a large part of this role, such as filing of records, dispatch of appointments, answering emails and the telephone and dealing with written enquiries and problems not requiring the attention of clinicians.
2. Opening and prioritising of mail.
3. cover of front Reception area ensuring the meet and greet of patients and booking in
4. Input data outcomes and contribute to the processing and collation of all audit information as required for the service
5. Attend relevant meetings in order to take minutes
6. Provide general duties e.g., filing, faxing, scanning and photocopying.
7. Organise and oversee the collection and storage of all information relating to the Service
8. Maintain effective and up-to-date diary management for all in relation to appointments
9. Ensure that timely and accurate collection of statistical information as may be needed for the effective management of the service and to meet statutory requirements. This will require computer skills to assist in the inputting data on the PC.
10. Carry out administrative and clerical duties as required, to assist in the provision of a quality service.
11. Provide general assistance to clinicians to support the service, such as preparing equipment and after training, setting up treatments in readiness for the clinician.
12. Maintain a neat and orderly service area to ensure the environment is conducive to patient care
13. Maintain an effective and efficient supply of stock items and ensure that these are accessible and readily available.
14. Assist in the mobility and transfer of patients who may be heavy on occasions (the Trust operates a minimal lift policy)
15. Give general assistance to patients for example, dressing and undressing, toileting, application or removal of splints or calipers, application of waterproof dressings.
16. Assist clinicians in clinical duties in the service setting. Specific duties and rehabilitation exercise programmes may also be carried out by an assistant alone. In these circumstances the advice of a qualified member of staff will always be available.
17. Contribute to the provision of quality of patient care within the service and ensure that SEQOHS standards are maintained.
18. Participate in the staff appraisal scheme and personal development plan
19. Proactively participate in the development of the clinical governance framework within Occupational Health linking national and Trust guidelines to team objectives and personal practice.
20. Liaise with clinicians as necessary regarding patient care. In particular, highlighting any variations to expected outcomes from treatment programmes.
21. Attend and actively participate in the in-service training programmes as required.
22. Contribute to the development of patient care by attending relevant team, departmental or other appropriate meetings and comment on recommended changes to clinical care or service provision.
23. Be responsible for the safe use of equipment and to check all mobility aids and other equipment for safe patient use, ie. Walking aids/frames.

Organisational

1. Be responsible for the safe use of equipment and walking aids by patients in your care.
2. Manage and prioritise your own patient caseload with supervision of clinicians and be responsible for maintaining adequate records and progress of their patients.
3. Monitor and develop own performance with liaison of clinicians aiming to achieve and maintain a high standard.
4. Be responsible for the administrative arrangements for organising eg. book clinics, rooms and equipment.
5. Ensure effective and on-going communication with clinicians regarding treatment of individual patients.

Physical Effort

1. The post holder will be expected to kneel, sit on heels, move adult limbs, support patients while walking, lift and transfer patients, push wheel-chairs and use a hoist.

Mental Effort

1. The post-holder will be expected to concentrate and ensure good communication with patients who have impaired understanding or communication difficulties ie, slurred speech.
2. To deal sensitively with patients who have high levels of anxiety and aggression caused by pain, dementia or limited mobility and with patients who are having difficulty accepting their disabilities resulting in extremely low motivation and compliance.