MCS Group is looking for a Service Desk Analyst to join our client's Belfast team on an initial 1-month contract, with strong potential for extensions. Acting as the first point of contact, this Service Desk Analyst will handle inbound calls and ServiceNow tickets, providing remote support for global clients, triaging issues, and resolving or escalating. This is a customer-facing role suited to someone from an MSP background, confident providing support via the phones and calm during busy periods and under pressure. The working hours for this temporary contract are Thursday - Monday inclusive, 1pm - 10pm You'll join a collaborative Belfast-based team operating within a global follow-the-sun model. Key Requirements Minimum 2 years' IT support experience, ideally in an MSP environment. Demonstrable experience in a similar role, providing external support to clients via the telephone and a ticketing platform. Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Entra ID/Azure AD, Active Directory) Experience with ServiceNow or similar ITSM tools Basic networking (DNS/DHCP), VPN and remote access troubleshooting Understanding of patching, policies and endpoint management Excellent communication skills and strong ticket ownership Salary : £30k - £35k per annum (paid as a rate per hour) Duration : 1-month, potential extension. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Jill Johnston, Head of IT Contracts, at MCS Group Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request. Not all agencies are the same MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google. Skills: service desk analyst level 1 support level 2 support Intune Active Directory