Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Sales Operations Specialist.
Be part of the movement - and play your part.
About the role
You will play a key role in supporting the end-to-end sales process while ensuring pricing accuracy, strong customer relationships, and alignment across internal teams. This role is focused on delivering excellent service to customers, maintaining data integrity, and supporting commercial performance through effective coordination and communication.
You will be responsible for
Prepare and manage customer quotations in line with company pricing policies, ensuring accuracy and timely delivery.
Maintain and review pricing structures, including annual contract renewals for dedicated customer accounts.
Update and manage CRM systems with accurate sales data, producing regular reports and performance insights.
Act as the first point of contact for customer enquiries, supporting the sales cycle through the DFDS Way of Selling process.
Collaborate with internal teams, including Customer Experience and Customer Service, to ensure a consistent, transparent, and high-quality customer journey.
About you
You are a confident and effective communicator, comfortable engaging with both colleagues and customers to build strong, professional relationships. You take pride in producing accurate, high-quality work, with a keen eye for detail and a commitment to getting things right the first time. Naturally adaptable, you embrace change and are always looking for opportunities to learn, improve, and grow within your role.
You thrive in a collaborative, multi-site environment, working seamlessly with teams across locations while also taking ownership of your individual responsibilities. With a proactive mindset and strong organisational skills, you are able to manage competing priorities in a fast-paced setting. You also have a genuine interest in working with data, using insights and market trends to support commercial decision-making and drive performance.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us.
Now about what we can give you. You’ll be able to access some fantastic benefits such as:
Life assurance cover
Contributory company pension scheme
Holiday Purchase Scheme
Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
Full employee assistance programme including:
Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
Huge range of retail discounts from high street and online retailers
Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
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