Housing Solutions Officer
Gateshead’s Housing Solutions Service is expanding and we’re looking for several new staff to join our team.
Our statutory homelessness service, including the Housing Solutions Team, has several homeless pathways including Homeless Prevention Pathways for Offenders, Mental Health and Hospital Discharge, as well as Migration, Rough Sleepers and Domestic Abuse Pathways. We also manage temporary homeless accommodation in Gateshead and work with external agencies to provide accommodation and support to people. We are looking to develop our service offer, and are looking for dynamic people to help us to do this.
We have an exciting opportunity for a full-time Housing Solutions Officer to join our brilliant team on a permanent basis.
If you’re interested in joining our supportive and progressive team, and a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just don’t want to miss.
Please take a look at the full job profile via this link JOB PROFILE. It’s important that you read it in full and explain in your application how you meet the essential criteria.
About the role
Reporting to the Housing Solutions Team Leader you will work with clients who are homeless or at risk of homelessness. You will be responsible for interviewing, assessing and identifying homeless prevention options while working with external partners, agencies and other internal sections to improve outcomes for our customers. The post will include home visits to some clients to help assess their situation and a full UK driving licence is essential.
We are seeking a dynamic, self‑motivated individual with a passion and commitment to support homeless households. You will have a strong commitment to excellent customer care, equality, diversity and inclusion, and you will be an excellent communicator both verbally and in writing.
You will be dealing with people face to face in potentially difficult situations, and managing and prioritising a complex caseload. You will be able to work with vulnerable people and remain non‑judgemental in your outlook and approach.
What’s in it for you?
You’ll be paid a competitive salary plus additional allowances where relevant.
We’ll help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year.
You’ll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years of continuous local government service.
You have the chance to buy up to 10 additional holidays per year.
You’ll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and the ability to use our cycle to work scheme.
We’ll give you the chance to take advantage of various offers and discounts on shopping and household spend, including O2, Virgin Media and Dell.
How to apply
It’s time to apply! If you’re interested in applying, please read the job profile in full. You will need to tell us how you meet all of the essential criteria when you apply.
All we need from you is to complete an application form which you can do online at www.gateshead.gov.uk. Please submit your application form electronically by no later than midnight on Wednesday 17th December 2025.
Contact
For an informal discussion or if you need any assistance, please contact Fay Weightman on 0191 433 8966 or by email at fayweightman@gateshead.gov.uk.
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